WOW Digital Information Technology ("WOW DIT" we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our websites, products, platforms, applications, and services, including but not limited to our AI solutions, digital systems, IT consulting, integration services, and cloud hosting offerings.

By accessing or using any of our services, you agree to this Privacy Policy.

1. Who We Are

WOW Digital Information Technology is a Saudi-based technology company specializing in AI-powered platforms, smart business systems, IT infrastructure solutions, digital transformation consulting, and cloud-hosted enterprise software. We serve clients across healthcare, education, retail, legal, entertainment, government, and other industries.

2. Scope of This Privacy Policy

This policy applies to:

  1. Visitors to our website
  2. Clients using our software products and SaaS platforms
  3. Business partners, affiliates, and resellers
  4. Prospective clients and job applicants

3. What Information We Collect

We may collect and process the following categories of personal and technical information:

a. Personal Identifiable Information (PII)

  1. Full name
  2. Email address
  3. Phone number
  4. Job title and company
  5. Billing and shipping addresses

b. Technical Data

  1. IP address
  2. Browser type and version
  3. Device information
  4. Operating system
  5. Pages visited and time spent
  6. Referrer URLs

c. Transactional and Usage Data

  1. Product usage patterns
  2. Log files
  3. System interactions
  4. Support tickets and communication logs

d. Business Data

For B2B customers, we may collect:

  1. Business license and tax details
  2. Contractual documents
  3. System configurations and user access logs

e. Sensitive Data

In certain systems (such as healthcare or legal platforms), we may process data that qualifies as sensitive (e.g., health records or legal files), strictly as a data processor on behalf of the client.

4. How We Collect Information

We collect your data through:

  1. Direct interactions (contact forms, demo requests, surveys)
  2. Automated technologies (cookies, log files, session tracking)
  3. Third-party sources (business partners, integrations, LinkedIn)
  4. Client integrations with our APIs and platforms

5. How We Use Your Information

We use the collected data to:

  1. Deliver and maintain our products and services
  2. Respond to inquiries and provide customer support
  3. Customize your experience across platforms
  4. Improve performance and usability of our systems
  5. Send important notifications (e.g., security updates, account notices)
  6. Market relevant products or services (with consent)
  7. Comply with legal and regulatory obligations

6. Legal Basis for Processing

Where applicable under GDPR or PDPL, our lawful bases include:

  1. Performance of a contract
  2. Legitimate business interest
  3. Compliance with legal obligations
  4. Consent (for marketing or optional data sharing)

7. Data Sharing and Disclosure

We do not sell or rent your data. We may share your data with:

  1. Authorized employees and contractors under NDA
  2. Third-party service providers (e.g., cloud hosting, CRM, analytics tools)
  3. Regulatory authorities, if required by law
  4. Partners and resellers involved in delivery of your service (with safeguards)

All processors are bound by contractual obligations ensuring confidentiality, data minimization, and appropriate security standards.

8. International Data Transfers

As a Saudi-based company, your data may be stored locally in Saudi Arabia or securely transferred to jurisdictions with adequate protection measures. All cross-border transfers follow applicable legal frameworks, including Standard Contractual Clauses where required.

9. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, including:

  1. As required by applicable laws and regulations
  2. Until termination of your account or service
  3. For a defined archiving period (up to 6 years unless otherwise agreed)

10. Data Security

We implement rigorous security measures to protect your data:

  1. SSL/TLS encryption
  2. Firewalls and anti-intrusion systems
  3. Role-based access control (RBAC)
  4. Regular audits and penetration testing
  5. Data redundancy and disaster recovery plans

For government or healthcare clients, additional security protocols may apply.

11. Your Rights

Subject to local law, you may have rights to:

  1. Access the data we hold about you
  2. Request correction or deletion
  3. Withdraw consent (for marketing or optional services)
  4. Object to or restrict processing
  5. Request data portability

Requests should be sent to: info@wowit.sa

12. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies for:

  1. Site performance and analytics
  2. Remembering preferences
  3. Secure login functionality
  4. Marketing purposes (only with consent)

You can manage your cookie preferences via your browser settings.

13. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect data from minors without parental consent.

14. Third-Party Links

Our websites or platforms may contain links to external sites. We are not responsible for the privacy practices of those sites. Please review their policies independently.

15. Changes to This Policy

WOW DIT reserves the right to update this Privacy Policy at any time. We will notify users via email or through platform notifications for major changes. The most recent version will always be available on our website.

16. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

📧 Email: info@wowit.sa

📞 Phone: +966532733307

🌐 Website: www.wowit.sa